You should contact Valenz Care before receiving any of the below care:
Planned inpatient admissions to a hospital;
Planned inpatient surgery;
Skilled nursing and long-term acute care admissions;
Durable medical equipment;
Home health;
Outpatient surgery in a hospital or surgical facility;
Physical therapy, occupational therapy and speech therapy; or
Managed mental health and substance abuse services
To initiate a preauthorization between Valenz and your provider, please call Valenz at (855) 298-0493. For more information regarding the Certification process or Case Management, contact Member Services at (708) 579-6600.